Terms and Conditions

Please read these Terms and Conditions carefully before using our website.

Acceptance of Terms

  1. By accessing, browsing or using this website, you acknowledge that you have read, understood and agreed to be bound by these Terms and Conditions.
  2. If you do not agree with any part of these Terms and Conditions, please do not use this website or its services.
  3. Your continued use of the website constitutes your acceptance of these Terms and Conditions and any future updates.

Customer Accounts

  1. Customers are responsible for providing accurate, complete and up-to-date information when creating an account.
  2. You are responsible for maintaining the confidentiality of your email address, password and other account credentials.
  3. You are responsible for all activities carried out through your account.
  4. If you believe that your account has been accessed without authorization, you should contact us immediately.

Orders & Payments

  1. All orders placed through our website are subject to product availability and order confirmation.
  2. We reserve the right to accept, decline or cancel an order where necessary.
  3. Customers are responsible for providing correct billing, contact and delivery information.
  4. Payment must be completed using one of the payment methods available on the website.
  5. Product prices, shipping charges and other applicable charges will be displayed during the checkout process.

Products & Pricing

  1. We make reasonable efforts to ensure that product names, descriptions, images and prices displayed on the website are accurate.
  2. Minor variations in product appearance, packaging, colour or other details may occur.
  3. Product availability and prices may change without prior notice.
  4. In the event of an obvious pricing, product or information error, we reserve the right to correct the information and, where appropriate, cancel the affected order.

Shipping & Delivery

  1. Orders will be delivered to the address provided by the customer during checkout.
  2. Customers are responsible for providing a complete and accurate delivery address and contact information.
  3. Delivery times may vary depending on the destination, product availability and selected shipping method.
  4. Estimated delivery times are provided for guidance and do not constitute a guaranteed delivery date unless specifically stated.

Returns & Refunds

  1. Returns, exchanges and refunds are subject to our applicable Return and Refund Policy.
  2. Customers should review the applicable Return Policy before placing an order.
  3. Products eligible for return must meet the conditions specified in the applicable Return Policy.
  4. Refund processing times may vary depending on the payment method and financial institution used for the original transaction.

Intellectual Property

  1. All content available on this website, including text, product descriptions, graphics, photographs, logos, designs, icons and other materials, is owned by or licensed to the business.
  2. Such content is protected by applicable intellectual property laws.
  3. No website content may be copied, reproduced, modified, distributed, published or commercially used without prior written permission, except where permitted by applicable law.

Website Use

  1. You agree to use this website only for lawful purposes.
  2. You must not interfere with the operation, security or availability of the website.
  3. You must not attempt to gain unauthorized access to the website, its systems or customer accounts.
  4. Any misuse of the website may result in suspension or termination of access and may be subject to applicable legal action.

Limitation of Liability

  1. We make reasonable efforts to maintain accurate information and reliable website services.
  2. We do not guarantee that the website will always be available, uninterrupted or completely free from errors.
  3. To the extent permitted by applicable law, we shall not be responsible for losses arising from circumstances beyond our reasonable control, including service interruptions, delivery delays or third-party service failures.

Privacy

  1. Your use of this website may involve the collection and processing of personal information required to provide our services and process your orders.
  2. Please review our Privacy Policy for information about how your personal information is handled.

Changes to These Terms

  1. We reserve the right to update or modify these Terms and Conditions from time to time.
  2. Updated terms will become effective when they are published on this website. Your continued use of the website after such changes constitutes acceptance of the updated terms.

Contact Us

  1. If you have any questions regarding these Terms and Conditions, please contact us through our Contact Us page.

Additional Terms & Conditions

Welcome to VALDORO. By accessing or purchasing from www.valdoro.com.au, you agree to the following terms and conditions. Business Customers: VALDORO is primarily a B2B wholesale supplier serving retailers, builders, developers, plumbers, interior designers, and commercial projects across Australia. Retail customers are also welcome. Pricing: All prices are subject to change without notice. Prices displayed exclude GST unless otherwise stated. Wholesale pricing is available for approved trade accounts. Orders: Orders are subject to product availability. VALDORO reserves the right to refuse or cancel any order. Special order items cannot be cancelled once confirmed. Product Information: We strive to ensure all product descriptions, specifications, colours, and images are accurate. Minor variations may occur due to manufacturing improvements or screen settings. Warranty: Products are covered by the manufacturer's warranty where applicable. Warranty does not cover incorrect installation, misuse, neglect, or normal wear and tear. Limitation of Liability: VALDORO shall not be liable for indirect, incidental, or consequential damages arising from the use of our products.